Order Processing Time

• Orders are processed within 1–3 business days from receiving the order.
• Orders placed on weekends or public holidays are processed on the next working day.

Delivery Timeline (Within India)

• Once dispatched, delivery typically takes 7–10 business days, depending on location and courier service.
• Remote or non-serviceable locations may take longer.
• Delivery timelines may vary during festive seasons, sales, or unforeseen courier delays.

Shipping Charges

• Shipping charges are not included in the product price.
• Shipping costs are collected separately.
• Shipping is free above a domestic order of 2000 INR. EcoSnug reserves the right to change the same.
• Customers will be contacted via the provided phone number or email to arrange shipping payment.

Failed Delivery or Incorrect Address

• Please ensure your shipping address and contact details are accurate.
• If an order is returned due to incorrect details or customer unavailability:
  
  • Refunds (if applicable) will be processed after deducting shipping charges, applicable taxes, and a 10% handling fee.
  • Re-shipping may require additional shipping charges.

International Orders

After placing your order, please contact us at ecosnug@zohomail.in to:

• Confirm international shipping availability
• Receive shipping cost details
• Understand delivery timelines and applicable terms
• International shipping charges, timelines, and courier options will be shared on a case-by-case basis.
• Any applicable customs duties, taxes, or import charges in the destination country will be the responsibility of the customer.

Damaged or Tampered Packages

If your package appears opened, damaged, or tampered with:

• Do not accept the package
• Inform us immediately at ecosnug@zohomail.in